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Common Questions
What is Hento.ai?
Hento.ai is your gateway to emerging tech and immersive experiences. We specialise in curating cutting-edge products including AR/XR smart glasses, wearable tech, and future-forward gadgets designed to enhance everyday life.
Can I track my order?
Absolutely. Once your order is shipped, you’ll receive a tracking number via email and can track your order via our tracking page.
Where is Hento.ai based?
Hento.ai is an Australian startup focused on emerging tech. We operate online to stay lean and offer better value. While we don’t have a physical store yet, we ship directly from trusted suppliers with local support and fast delivery in select regions.
What is your return policy?
We offer a 30-day return policy on eligible items. Products must be unused, in original packaging, and accompanied by proof of purchase. See our Returns & Refunds page for details.
Do you ship internationally?
Yes, we offer international shipping on most products. Shipping costs and times will vary depending on your location and selected items.
Is there a warranty on your products?
Yes, most products come with a standard 6-month warranty. Warranty coverage details may vary by brand or product—please check the product page or contact us for more info.
How long will my order take to arrive?
Processing times are usually 1–3 business days. Delivery typically takes 7–15 business days.
How do you ensure product quality at Hento.ai?
We work only with trusted, verified suppliers and authorised distributors. Each product is reviewed for build quality and performance before being listed. We continuously monitor supplier reliability and customer feedback to maintain high standards.
Type to us
Common Questions
What is Hento.ai?
Hento.ai is your gateway to emerging tech and immersive experiences. We specialise in curating cutting-edge products including AR/XR smart glasses, wearable tech, and future-forward gadgets designed to enhance everyday life.
Can I track my order?
Absolutely. Once your order is shipped, you’ll receive a tracking number via email and can track your order via our tracking page.
Where is Hento.ai based?
Hento.ai is an Australian startup focused on emerging tech. We operate online to stay lean and offer better value. While we don’t have a physical store yet, we ship directly from trusted suppliers with local support and fast delivery in select regions.
What is your return policy?
We offer a 30-day return policy on eligible items. Products must be unused, in original packaging, and accompanied by proof of purchase. See our Returns & Refunds page for details.
Do you ship internationally?
Yes, we offer international shipping on most products. Shipping costs and times will vary depending on your location and selected items.
Is there a warranty on your products?
Yes, most products come with a standard 6-month warranty. Warranty coverage details may vary by brand or product—please check the product page or contact us for more info.
How long will my order take to arrive?
Processing times are usually 1–3 business days. Delivery typically takes 7–15 business days.
How do you ensure product quality at Hento.ai?
We work only with trusted, verified suppliers and authorised distributors. Each product is reviewed for build quality and performance before being listed. We continuously monitor supplier reliability and customer feedback to maintain high standards.